Installing the Fluency Direct macOS client at home

The Fluency Direct macOS client can be installed on personal devices for users to use in the offce or at home. When using Fluency Direct client for macOS, the same user profile is available to users on macOS as they would normally access on Windows. When using either client, command, dictionary abbreviation and formatting changes are saved in a central place and are available to both the macOS and Windows Client on any device. Some things to note before you install the macOS client.

If you are accessing your EHR via Citrix, make sure the Citrix Workspace App is installed before you install Fluency Direct. You can obtain the latest Citrix Workspace App at https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

If you are accessing your EHR via Google Chrome, make sure you have installed the Fluency Direct Connector for Google Chrome. You can obtain the latest Connector at https://chrome.google.com/webstore/detail/mmodal-fluency-direct-web/phgddhgfnjjaobkeekohieahfingldac\

Unlike the Windows Client, the Fluency Direct macOS client is not organizational specific. You will need to obtain configuration information from either your organization or a working Windows install. Information on how to obtain the needed information from a Windows install can be found below.

Depending upon how your organization uses Single Signon Tools, the Password you use for Fluency Direct when accessing the system from a macOS might be different than in your organization. Its not uncommon for users to not know their passwords because of various auto-signon technology used at the hospital or offce. While your user ID would be the same, you don't have access to the same single signon tools that are available via Windows and on your organization's standard devices. If you find that you do not know your password, contact your organization's IT department for a password reset.

If you find that the Fluency Direct Mobile Microphone application does not work, it is possible your computer's firewall is configured to block some types of outbound network traffc. You will need to assure that TCP port 8077 is not blocked. It is also possible, but less likely, that TCP port 8077 is blocked on your home router. You will need to consult your ISP or home router documentation to remedy this issue. If you find that you can not use the mobile microphone because of connectivity issues, we suggest you try either an onboard microphone, handheld microphone or headset.

3M M*Modal is unable to provide direct support for personally owned computers. M*Modal works with customers to support computers, workstations and infrastructure that is under direct control of it's IT organization or contractors.

See KB10211 - Policy for supporting privately owned computers for additional information.