Fluency Direct User Guide

The Fluency Direct User Guide contains the online help articles for the 3M™ M*Modal Fluency Direct (Fluency Direct or FD) application.  

For assistance with the Fluency Direct application, please contact Fluency Direct Support at 1.888.290.2001.

Fluency Direct is a desktop solution for free-form dictations of medical reports into windows and web based Electronic Medical Records (EMRs). The Fluency Direct Admin Console is the administrative tool that controls user accounts and settings.

The core of Fluency Direct is the power of Speech Understanding. This unique, proprietary technology combines best in class speech recognition with a powerful Natural Language Understanding (“NLU”) capability for improved accuracy by pairing language models and the context of words.

Speech Understanding allows clinicians to speak to clinical applications in conversational tones, a new paradigm M*Modal refers to as Conversational Documentation. The system continually learns based on previous dictation and can even benefit from historically dictated and transcribed reports to accelerate the system’s learning and adaption process.

User and facility level customizations and trained user profiles are hosted over the internet in M*Modal’s data centers making easy access to trained user profiles from the office, clinic, nursing unit and home. This server-based model for speech processing allows for the frequent and seamless upgrade of the technology. The system is not an “install once and upgrade every three years” type of system. The backend speech-processing engine is updated and improved frequently.