Solventum HIS Support Site
The Solventum His Support Site offers a wide range of documentation and resources.
From the Solventum HIS Support Site, you will be able to:
Access documentation and knowledge resources and subscribe to articles
Enter support tickets and stay up to date on ticket progress
Download product updates (if available for your product and country)
You can also visit Learning Nexus to learn more about the available product training we offer.
Product Documentation Centers
The following links will take you to specific Product documentation centers pages on the Solventum HIS Support Site, with links to supporting resources for each product.
Fluency Direct (Includes Fluency Direct for Practices)
Embedded Virtual Assistant (Fluency Assistant)
Note
You must license these products in order to access the product documentation on the support site.
Logging In
You will be asked to enter your Solventum HIS Support Site credentials and select your country to login.
Note
If you are clicking a direct link to an article, you will need to log in first.
Once you have logged in, go back to your direct link to open the article.
Create an account
If you do not have an account, you will need to call Support at 1.800.435.7776 to setup your account. There is no self-registration option.
Once Support has verified and created your your account, you will receive an email with a temporary password to login to the Solventum HIS Support Site.
Admin account
Additionally, you can setup a user that can administer users for your organization directly. That user will be able to create, update, and delete user accounts. To setup an Admin user, call Support and ask for the administrator role to be added to your profile. This role must be approved by your organization.
Request Help
Online Support. To submit a ticket on the Solventum HIS Client Support website, click the Get Help link.
You can submit Priority 1 incidents only during specified business hours as noted on the submission page.
Phone Support. Call 1-800-435-7776.
Standard support for Solventum HIS products is available Monday–Friday, 7:30 AM–8:30 PM Eastern Time.
Emergency Support. Available 24 hours a day for Priority 1 issues at any facility and for facilities with an extended support contract.
If your facility does not have extended support, consult your system administrator or Solventum HIS contract for information on billing policy and rates.
To escalate a problem, ask for the Client Support Services manager.
Have your information ready when you call. If you call for product support, please be at a workstation and be prepared to provide the following information:
Product version number, date, and time
Type of computer hardware you are using
Operating system version and type of network environment
Names of other programs or memory-resident programs running on the workstation when the problem occurred
Exact wording of any messages on your monitor
What you were doing when the problem occurred and whether you can reproduce the problem
How you tried to solve the problem