Using HCC Engage
After you sign into Fluency Direct, the control bar ribbon will display a check mark indicating a good connection. Once you select a patient, that patient's identifying number will show in the control bar. The control bar will display your name and a ribbon along the left-hand side.
If there are no messages, the ribbon will be gray and will display a white check, (see the illustration below).
The ribbon has three states.
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Your messages are up to date. There is no new information for you to act on.
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You have new messages to act on. These include, but are not limited to, NLU/AI-generated nudges in CDI or On-demand Provider Notifications in HCC. In general, this is lower-priority information that was computer generated and not communicated by a human being.
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You have new High Priority messages to act on. These include, but are not limited to, queries sent by a CDI specialist or human-generated provider notifications in HCC.
Fluency Direct will periodically check for new messages. The presence of three animated dots below the checkmark or bell icon indicates this action. Click the ribbon to expand the drawer and see the cards for each message.
Note
Illustrations in this topic are from Fluency Direct 11.2 and show the bell icon. However, aside from that iconography, the functionality described is the same as previous versions.
Cards in the drawer may have a red stripe down the left-hand side.
Cards without a stripe contain content from the NLU/AI. This includes the On Demand Provider Notification. These cards will also display a "hollow" bell icon on the ribbon. Note: You can configure the ODPN to generate a card with a stripe. Contact your 3M Support representative to configure this option.
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Cards with a stripe contain high-priority content, that is, content created and sent by a human.
To dismiss a card from the drawer, click the X in the upper right-hand corner.
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