Best Practices
Ensure you are reporting a chronic recognition issue.
Do not submit repetitive feedback tickets – i.e. only submit feedback once or twice, even is the issue happens 100 times.
Direct general questions and concerns toward your local administrators/trainers or your Fluency Direct Adoption Specialist.
Should you experience an issue where you are unable to dictate, please contact your local administrators/trainers or your Fluency Direct Adoption Specialist.
For word misrecognition, follow these steps prior to submitting feedback:
Add the misrecognized word to the Dictionary
If the misrecognized word is already in the Dictionary, modify the pronunciation by adding your own recorded pronunciation
Make in-line edits to the misrecognized word using the mouse and keyboard, or built-in FD edit commands (i.e. “select <text>” or “correct <text>”)
For command misrecognition, follow these steps prior to submitting feedback:
Dictate the command name, rather than typing the command name
Ensure the command name starts with an action word
Ensure the correct command name is being stated as it is named
For a formatting concern, follow these steps prior to submitting feedback:
Ensure the microphone icon on the control bar is green rather than blue, yellow, or red
Determine if a replacement rule can be created
Example: I dictate “anticoagulant,” but FD outputs “anti coagulant.”
 |
Additional information may be needed to resolve your issue, please select “Yes” for a support technician to contact you for additional details, if applicable.
Describe your issue in the message block for the 3M|MModal team to have more details around the issue you’re experiencing
Ensure the microphone icon on the control bar is green rather than blue, yellow, or red
Determine if a replacement rule can be created
Fluency direct tracks the last several words and commands, so select the utterance(s) causing the issue(s), if applicable
 |